When you work in the college office skills area you will be the first point of contact for telephone enquiries and greeting visitors. You will learn to answer the phone, use the computer, producing essential documents for the college such as letters and posters, you will then email or post them out to customers. You will liaise with staff to provide support such as creating stationary orders, placing the order, checking and delivering the order, distributing post and parcel deliveries.
• Internal – running day to day aspects of the college reception and providing administrative support to college staff
• External – office placements
• Level 1 course at mainstream college, if appropriate
• Paid or supported employment or voluntary work in a reception, office or administrative environment